Documents archival is charged at a flat fee of $25 per month, to be paid in advance.
Accountivaa deletes non-archived documents from our servers approximately one month after upload of the completed transcripts, as per our confidentiality policy. Because of this, it’s important that you remember to download and save your documents to a secure location within this time period.
In the instance that you need to access a file that has been deleted from our systems without archiving, we may be able to retrieve your file from our offsite backup. Files are backed up on this server for approximately one year (this is not guaranteed). A small retrieval fee is applicable. If you wish to find out more information on retrieving files, including retrieval fee, please contact Accountivaa.